Waite got started with ABC Transportation in 2001, after selling his father’s’ Checker Cab company in Detroit in 1999. His father before him had started up with Checker in the 1930’s, and in recent years Waite’s son Kelly has joined the family business. “My son has taken over a lot of the everyday stuff that I was doing up until a couple of years ago,” says Waite.
ABC Transportation provides a range of transportation services including non-emergency medical transport, luxury town cars and sedans, as well as taxi cab services.
Around 2007, Waite brought in Future Quest Wireless to provide digital dispatch and GPS tracking for his wide range of scheduling and dispatch requirements. The tablet technology offered by Future Quest made it cost effective for Waite to strengthen his services with the conveniences of digital.
“With a lot of those software companies out there, you have to buy the MDT, which could cost a thousand dollars apiece,” says Waite.
“With Future Quest, we can manage everything with tablets, which are a fraction of the cost, so this makes it very viable for us.”
Training his new and growing dispatch staff was also made much simpler with the help of Future Quest Wireless.
“It’s a very user-friendly software,” Waite says.
“All of our employees, even when we hire new people, find it easy to grasp.” Minimizing staff training time expedites productivity; it’s technology that doesn’t stand in the way of advancing business.
The southeastern region of Michigan serviced by ABC Transportation has allowed the company enough reach to facilitate exponential growth over the past fourteen years. As Waite recollects:
“I think we started with seven or eight cars and we now have fifty-five. Back in the old days, there were three dispatchers and that was it. We have eight dispatchers now.”